Privacy Policy

Firstly, we respect your privacy and do everything possible to protect your personal information. We only collect what is necessary to take care of your order, your enquiry, or your subscription, and we only share it where needed to deliver what you’ve asked for. We don’t do anything you wouldn’t approve of — if you have any questions please contact us.

Secret Bolthole Privacy Policy

Our Privacy Policy describes how your personal information is collected, used, and shared when you visit www.secretbolthole.co.uk, make a booking, or sign up to hear from us.

1 Personal Information We Collect

When you visit our site we automatically collect certain information about your device, including information about your web browser, IP address, and time zone. As you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information”. We collect it using cookies — data files placed on your device that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.

When you make a booking or enquiry through the site, we collect certain information from you, including your name, billing address, email address, and phone number (we do not collect any payment information as that is handled by PayPal). We refer to this as “Order Information”.

When you sign up to our mailing list, enter a prize draw, or opt in to marketing through one of our promotional partners (such as a publisher or media partner running a joint campaign with us), we collect your name and email address, and any preferences you provide. We refer to this as “Marketing Information”.

2 How We Use Your Personal Information

We use Order Information to fulfil your booking or enquiry, communicate with you about it, send confirmations and invoices, and screen for potential risk.

We use Marketing Information to send you emails about Secret Bolthole — news, offers, availability, seasonal updates, and prize draws or promotions you’ve entered. We only send these where you have given us your consent, and you can withdraw that consent at any time by clicking the unsubscribe link at the bottom of any email, or by contacting us directly.

We use Device Information to improve and optimise our site and to assess the success of our marketing.

3 Sharing Your Personal Information

We share your Personal Information with third parties only where necessary. This includes:

– Service providers who help us run our business and our website, including our email marketing platform, which stores subscriber details on our behalf;

– Google Analytics, which helps us understand how our customers use the site. You can read about Google’s privacy practices at https://www.google.com/intl/en/policies/privacy/ and opt out at https://tools.google.com/dlpage/gaoptout;

– Promotional partners, where you have opted in to a joint campaign. For example, if you sign up via a partner such as a publisher offering a Secret Bolthole prize, your details will be shared with us so we can contact you about the prize and, if you have consented, send you our marketing emails. The partner will handle your data under their own privacy policy.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information, or to protect our rights.

We never sell your personal information.

4 Your Rights

If you are a UK or European resident, you have the right to access the personal information we hold about you, and to ask that it be corrected, updated, or deleted. You also have the right to withdraw consent to marketing at any time, and to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk. To exercise any of these rights, please contact us through our contact page.

5 Data Retention

When you place a booking through the site, we will maintain your Order Information for our records unless and until you ask us to delete it. If you subscribe to our mailing list, we will keep your Marketing Information for as long as you remain subscribed, and for a short period afterwards in case you resubscribe. You can ask us to delete it at any time.

6 Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

7 Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please get in touch via our contact page.